You may have  read or heard about Mark

Operations Management Solutions

Mark now teaches this college course in the private sector. Most clients take advantage of small portions, using only what they need most.

Gaining the competitive advantage

1. How to speed up new product or service introduction.
2. How to develop strategies to meet competitive challenges.
3. Metrics and measurement techniques.
4. How to develop the critical path for scheduling.

Product design and process selection

1. How to design for the customer.
2. Understand the risks in adopting new technologies.
3. Quality management strategies from Crosby, Deming and Juran.
4. Learn how ISO 9000 certification improves profits.
5. Techniques and procedures for statistical process controls.

Designing facilities and jobs

1. Capacity planning concepts that result in your best operating level.
2. JIT applications, approaches and implementation requirements.
3. How to implement quality at the source.
4. Job design decisions that support the job holder's needs.
5. Work methods that reduce costs and eliminate waste.
6. Financial incentive plans that improve performance.

Managing the Supply Chain

1. Make/buy decisions, outsourcing and strategic relationships.
2. The advantages and disadvantages of MRP, MRPII and ERP systems.
3. Managing and minimizing inventory costs.
4. Inventory control, including ABC methods.

Reengineering the system

1. How to promote quantum leaps.
2. Cultural requirements for reengineering.
3. Managing the basics - throughput, inventory and operating expense.
4. The Theory of Constraints.

CEO 101 Course

This CEO 101 course covers the basics of managing a small business. It is tailored to each client's needs.

Needs Analysis

Finding what is missing and the root cause. Get an overview of solutions and payback potential.

Business Strategies

The basics of business planning. Hard-hitting mission statements that drive performance. Unique value propositions that set you apart. Optimizing your strengths, weaknesses, opportunities and threats. Strategies and tactics that improve profit.

Financial Strategies

Income statement basics and overview. Maximizing profit through contribution margins by product line. Pricing models that guarantee an ROI. Forecasting sales and cash flow with pro forma statements

Performance Improvement Strategies

Measuring and improving productivity with performance metrics. Reducing cost with a statement of the requirements. Brainstorming techniques that create new solutions.

Leadership Strategies

Minimizing supervision time with Theories X, Y and Z. Maximizing results with three different management styles. Improving performance with ten listening skills. Improving enthusiasm and reducing labor costs with Carnegie basics

Operations Management Strategies

Get specialized, get big, get it right or get out. Reduce costs quickly with LEAN techniques. Setting quality control guidelines. Optimizing capacity and the supply chain. Re-engineering and the theory of constraints

Organizational development

Organizing to strengths and requirements. Wage and salary benchmarking to stay competitive. Incentive programs that drive performance. Employee career planning to reduce turnover. Setting pay for performance guidelines

Cyberspace Strategies

Managing a website for less than $200 a year. Making your website work for YOU. Finding new customers through database searches. Inexpensive advertising through Google. Connecting with customers and prospects through email and snail mail.